Capital One's Learning & Development (L&D) Strategic Operations team is looking for a Horizontal Strategic Operations Project Manager to tell the story of L&D’s impact in support of enterprise learning priorities. In this role, you'll partner with program managers and learning consultants to design, implement, and track the flow of work across the L&D operating model, socialize data, contribute to well-managed process improvement, standardization, and efficiency, and identify opportunities to scale horizontal solutions.
We're seeking a highly motivated strategic thinker who will act as a central hub, ensuring our team's efforts are aligned with the broader organizational goals. You'll work closely with leaders across the organization to refine our operational strategies, optimize our processes, and drive key transformations. You will also help drive the well-managed execution of our team’s strategy by partnering to operationalize organizational priorities, manage various work streams, lead multiple projects simultaneously and deliver on critical change management processes. This is a unique opportunity to shape how we deliver learning solutions and directly impact the development of our workforce.
The Ideal Candidate for this role is…
Strategic Learning Partner: Thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities
Product-minded: Applies iteration, experimentation, and feedback to improve solutions
Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D
Relationship Manager: Cultivates strong stakeholder relationships, consulting with and influencing L&D partners executing within the operating model
Insight-driven: Uses data and insights to drive decisions and continuous improvement
Storyteller: Communicates with clarity and influence to senior audiences
This is a visible role with the ability to impact change across the organization and drive the operations of learning at Capital One. To be successful in this role you will need to…
Deliver end-to-end workflow process support and strategic consultation for multiple L&D clients
Synthesize frequency data about intakes for one or more colleges and lines of business; presenting and influencing senior L&D consultants on potential horizontal solutions or scale recommendations
Facilitate meetings for L&D client groups, ensuring all intakes progress accurately and efficiently
Train and upskill your L&D client groups on operating model processes
Actively seek out and problem-solve opportunities to streamline processes, automate repetitive tasks, and introduce new tools or methodologies that enhance the team's efficiency and impact across the Strategic Operations Team or Operating Model itself
Support People Leader with change management approaches that influence and drive cross-functional work across our offerings
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 year of experience in learning and development
At least 1 year of experience in project, program and/or process management
Preferred Qualifications:
Bachelor’s Degree
2+ years of experience in learning and development
2+ years of experience in project management, program and/or process management
Experience collaborating in a matrixed organization
Impeccable customer focus, problem solving and relationship building skills
Ability to identify, analyze, and solve problems and thrive in ambiguity
Passion for learning with a growth mindset
Experience with Jira and Google Suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $94,600 - $107,900 for Sr. Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.