Project Manager, Chief of Staff - Business Operations
Project managers at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.
As an Experience Design Project Manager for Business Operations, this associate will provide project and program leadership for core projects on cross Experience Design (XD) rituals and processes that the organization uses to deliver on its mission including organizational wide strategy ownership, leadership team rituals, organizational design and governance, and horizontal partner relationships. This role will require collaborating across teams, to align and deliver programmatic solutions and a well managed practice. Additionally, this role will be responsible for leading and driving effective, engaging communications strategies to drive faster adoption and greater proficiency of the changes that impact XD associates at large to increase value creation.
As a Project Manager you will:
Work on small to medium-scale department projects that have a direct impact on the company
Work with partners to assist in project planning and design.
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
Document progress and report to stakeholders on project status.
Forge relationships with key stakeholders to ensure delivery of commitments
Identify ways to improve and streamline business process
Collaborate with our Corporate Communications partners on executing comms around our events and program strategy
Demonstrate excellent change management, bringing the ability to quickly put change management structure in place to manage change in a dynamic complex environment
Ability to gather end user impacts and create change, communication, and training plans
Conduct, evaluate and present impact assessments, gap, and people change readiness
Partner with and provide tactical support to project leads and teams to define, tailor, and implement program strategies, plans and messaging via the most appropriate channels
Understand key priorities and complex issues quickly for the larger organization and create clear written presentations/communications
Create and measure success metrics and monitor change progress
The person will:
Exhibit a proven track record of project and program management, bringing the ability to quickly put structure in place to manage the work
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands
Display strong consulting and collaboration skills
Demonstrate the ability to work both autonomously and collaboratively
Basic Qualifications:
At least 2 years of professional experience in project/ program management
Preferred Qualifications:
Certification in Project Management or Change Management
Prior management consulting experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $118,700 - $135,400 for Principal Project ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.