As a Process Sr. Manager for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for driving well managed process outcomes by improving data, documentation, and sustainability of our processes through strategic initiatives and routines. You will regularly integrate and influence multiple groups and be seen as a strong change leader by business partners, and you will educate and gain buy-in from key stakeholders to ensure processes deliver optimized and consistent results.
This leader will be focused on developing well-designed processes that provide consistent and repeatable outcomes for our Customers and the Business. The ideal candidate will design, transform, and continuously improve processes that are critical to the organization’s strategy. This leader should be able to communicate at all levels of the organization and lead and mentor a team, which includes thought-leadership and skill training that grows the next generation of Process Excellence leaders in our organization.
The ideal candidate for this role is an experienced leader of processes and associates, and can strongly communicate our story and agenda to executive leaders and the broader associate population. This candidate will strike a balance between strategizing and designing and deploying execution plans, comfortably navigating white space, building, analyzing, interpreting data, and exercising exceptional critical thinking skills. In this role, the leader will build productive relationships and connect dots between business needs and actionable insights.
Responsibilities:
Build and advance the Process Excellence, Sustainably Well Managed strategy by setting the strategic direction and building a roadmap of strategic initiatives that support key objectives to optimize our client journey, make us more competitive, ensure we are more well managed, and achieve better risk outcomes.
Collaborate with and influence key stakeholders, including senior executives. Craft and deliver presentations to senior leaders to guide and influence senior discussions and decisions
Manage process documentation and data refresh routines, maintaining formal process documents (L2 process maps, memos, SIPOCs) and data
Design and lead complex strategic programs and initiatives that improve processes and our process foundations
Advance our process documentation and data ecosystem
Partner closely with business leaders, analysts, risk managers, audit partners, project managers, and process optimization partners to connect dots and amplify outcomes
Improve process acumen across junior, senior, and executive stakeholders
Create, establish, and manage communications across teams to ensure optimal engagement of associates and leaders
Gather insights from various routines, data sources, and partners to inform strategic priorities
Basic Qualifications:
Bachelor’s Degree or military experience
At least 5 years of experience managing project teams and deliverables
Preferred Qualifications:
At least 5+ years of process improvement experience
At least 2+ years of experience in audit or risk management
At Least 2+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
At least 3+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)
Six Sigma Certification, Lean, Change Management or Agile certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.