At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.
Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting more than 100 million customers. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change.
At Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.
As Director, External Communications for India, you will be responsible for leading and driving effective and engaging communications strategies around our business and technology story for external audiences, particularly potential candidates, and building a powerful employer brand in India. You’ll manage high-impact programs, collaborate with cross-functional teams, and work with internal and external partners to deliver creative and effective communication strategies.
This position requires exceptional leadership, judgment, teamwork, and results focus. An open mind and a passion for finding creative new ways to solve problems and deliver results are essential to the success of this role.
Our ideal teammate is:
Inspired to be a transformational change agent
Obsessed with creating an inviting, integrated and engaging experience for our associates
A storyteller who uses their communications strength to inspire and move others
Passionate about leading and inspiring direct and cross-functional teams
Able to manage multiple, complex priorities and projects simultaneously
A creative problem solver
Digitally fluent and skilled in leveraging media platforms for audience engagement
Responsibilities:
Develop and lead an integrated external communications and employer brand strategy for Capital One India, aligned with global goals
Strengthen brand reputation across media, technology, and talent ecosystems through compelling storytelling, events, and digital engagement
Establish a detailed annual plan & lead a tech events strategy and team to build Capital One’s reputation as a technology leader and employer of choice for top tech talent
Partner cross-functionally with technology, HR, marketing, and internal communications teams to implement a range of strategies and creative solutions to reach key target audiences, ensure consistency and alignment
Apply user-experience design methodologies to create breakthrough, integrated experiences for internal and external audiences our associates
Lead creative and data-driven campaigns that advance our external presence, engage audiences and showcase our technology impact and culture of innovation
Lead external communications and projects, while collaborating with internal communications partners to ensure an integrated approach
Lead media relations, external tech events, and thought leadership programs to position Capital One as an employer of choice for top tech talent
Inspire and lead teams and agency partners to deliver innovative, high-impact communications programs
Integrate with external marketing, internal communications, technology events, and community activities to support the external technology narrative
Establish clear metrics to track brand visibility, engagement, and business impact
Basic Qualifications:
Bachelor's degree or military experience
At least 15 years of experience leading public relations strategy or at least 15 years of experience leading communications strategy or at least 15 years of experience leading external communications and marketing for organizations
Preferred Qualifications:
Master of Business Administration, Master’s in Marketing, or Master’s in Communication
18+ years of Public Relations or Internal Communications leadership experience, preferably in the technology industry
10+ years of supervisory experience
A passionate and imaginative communicator with a strategic mindset
Proven experience in driving communications for technology, innovation, or employer brand narratives
Strong leadership, collaboration, and storytelling skills — both verbally and visually
Demonstrated ability to navigate complex, matrixed organizations and manage multiple stakeholders
Expertise using digital and social platforms to amplify brand reach and engagement
Strong writing, editing, and creative strategy skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.