At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.
Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you.
We are currently seeking a Lead Product Designer to join our team, in a primarily hands-on role. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day activities.
What You’ll Do:
As a Lead Product Designer, you’ll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset
Leading & Coaching Teams
Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Managing & Supporting
Drive and own the design workstream while contributing to the end-to-end design process
Collaborate closely with product and tech teams to gather and refine requirements, ensuring alignment with overall project goals
Actively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challenges
Anticipate and address potential blockers by collaborating with cross-functional teams
Maintain open lines of communication with product managers and leadership to advocate for design needs and timelines
Engage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedules
Continuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs
Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustments
Basic Qualifications
At least 8 years of experience in Product design
Preferred Qualifications
Bachelor’s degree in engineering or a related field
Advanced degree in UX design, HCI, or related design fields
At least 5 years of experience designing for data product & B2B SaaS experiences
At least 5 years of experience in working with a variety of business partners and delivering outcomes
At least 5 years of experience with design and prototyping tools, such as Figma
At least 2 years of familiarity with working and contributing to an established design system
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.