Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, or Plano, TX.
Capital One Commercial Bank Operations is seeking a dynamic, experienced professional to join the Regulatory Operations Onboarding team as a Principal Associate. This team supports the highly transactional Derivatives and Securities sales and trading business handling all onboarding-related activities. Through daily responsibilities to onboard new customers, team members ensure Capital One is compliant with CFTC, FINRA, and/or other regulatory requirements, while providing our customers with an unassailable onboarding experience.
Role & Responsibilities:
Provide exceptional customer service to both internal and external customers, while managing documentation support and coordination of client onboarding
Perform due diligence review and validation of onboarding documentation for accuracy and regulatory compliance
Consult Front Office and external customers on onboarding requirements and policies
In partnership with Front Office, conduct weekly pipeline reviews and prioritization of requests
Facilitate account setup in system of records with internal teams such as Derivatives Operations, COS Operations, and Collateral
Collaborate with internal teams to optimize processes and build relationships with our partners
Manage onboarding documentation and ensure they are uploaded into the record keeping depository
Manage external and internal audit requests in onboarding related asks
Regular review and appraisal of workflows and procedures to provide optimum client experience and appreciation of regulatory, compliance and risk environment
Demonstrate and articulate processes and industry knowledge through various communication avenues to internal team members and customers
Strong communication skills (both written and oral)
Attention to detail and a sense of urgency in escalating and resolving outstanding issues
Critical thinking skills and demonstrated ability to independently analyze problems and synthesize and implement solutions
Focus on achieving both short and long-term goals. (Candidate should be able to drive and execute an agenda in an uncertain and fluid environment)
Ability to integrate business fundamentals, technology skills, and project management to deliver results
Investigative mindset and is unafraid of fast failing to determine what doesn't work instead of focusing solely on what is working
The propensity to thrive under conditions of uncertainty and ambiguity
Ability to work effectively both in a team environment or independently
The Candidate should possess and be willing to contribute to the development of financial industry “Skills of the Future” which include, but are not limited to:
Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
Design Mindset - Candidate doesn’t just optimize, he or she challenges assumptions and constraints with the process
Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 28203 or 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of experience in Financial Services
Preferred Qualifications:
Bachelor’s Degree or Military experience
At least 3 years of experience with derivatives products, ISDA Definitions, and Dodd-Frank Title VII
At least 3 years of experience with securities products and FINRA rules
At least 3 years of experience in KYC (Know Your Customer) or AML (Anti-Money Laundering)
At least 3 years of experience with Client Onboarding
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $106,700 - $121,700 for Principal Risk Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.