Summary:
The Levies and Garnishments Associate supports critical operations, including intake, processing, special projects, coaching, and payments. We are seeking a knowledgeable professional with a background in bank processing to mitigate financial risk and ensure process accuracy. The ideal candidate will champion standardization, elevate case processing quality, and act as a self-starter who thrives in collaborative, high-pressure environments while proactively building stakeholder trust.
Work Set up: Onsite. Back Office. Candidates must be amenable to a night shift schedule.
General Responsibilities:
Exercise exceptional communication skills and optimize contact with attorneys/agencies, stakeholders and external vendors/banks
Manage complaints and escalations which may result in contacting third parties as necessary to remediate
Owns reconciliation of money movement and mitigates financial losses
Completes monthly quality reviews to ensure compliance with regulatory requirements and critical business standards
Participates in special projects as needed including technology and automation enhancements
Supports overall management of operational teams and processing of documents as needed to accommodate work volumes
Drive process optimization by challenging designs for scalability, documenting gaps, and supporting continuous improvement.
Uphold the review of processes to measure accuracy
Support the modernization of the bank case management system
Ability to handle other duties as assigned by management and work in a fast-paced environment
Basic Qualifications:
Two (2) years college level education or equivalent work experience
At least two (2) years experience in a call center environment or any equivalent work experience
At least one (1) year of experience using Microsoft Office or Google Suite
Strong attention to detail , good communication and problem solving skills
Preferred Qualifications:
At least 2- years of customer service or banking experience
Experience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal , legal orders, payment operations, account restraints or back office financial services is preferred
Experience in U.S. banking processes is an advantage
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.