- To keep C1PH sustainably well-managed, the Associate will assist in working with the process owners and managers to optimize processes, design effective business controls, and help create an environment that promotes excellence. This will require good understanding of business objectives, collaboration with cross-functional teams, and application of process improvement and change management skills. The Associate will develop rapport with others and recognize their concerns, build and maintain long-term associations based on trust.
- Process Simplification / Improvement
- Assist local process improvements using methodologies such as Lean, Six Sigma or Agile, whichever is appropriate for a particular improvement opportunity
- Assist/create process design and documents user stories, process risks, business requirements and specifications for process automation
- Help the process owner in designing effective and efficient processes
- Help the process owner in the identification and prioritization of improvement opportunities
- Help the process owner in the identification of opportunities that expose and mitigate risk
- Process Management
- Ensure projects, initiatives, and processes are in conformance with the organizations established policies and procedures
- Help train process owner and specialist on process management and continuous improvement
- Act as contact person to maintain and support internal trackers and documentations
- Monitor all process improvements in the assigned project/s and escalate to the Department Manager any challenges that need management intervention
- All other job-related duties that may be assigned from time to time
- Bachelor's degree in Engineering, Business, Commerce, Science, or any other relevant field
- At least 1 year of experience in a software testing, and/or in an automation role
- At least 1 year of experience in designing, managing, controlling, and optimizing processes
- Amenable to working in a Hybrid Setup
- Open to working in Alabang
- Open to Night Shift schedule
- Proven analytical and problem-solving skills
- Excellent verbal and written communication skills
- Self-directed, independent and can work with minimal supervision
- Solid organizational skills including attention to details and time management skills
- Aptitude to learn new things or new technologies and be inquisitive
- Basic understanding of Business Process Management, Process Improvement, Project Management and Change Management
- Basic understanding of Software Testing Life Cycle (STLC)
- Basic understanding of Lean & Six Sigma methodologies
- Basic understanding of an Agile workplace environment
- At least knowledgeable in web-based solutions or software development tools (e.g. HTML, CSS3, JavaScript, .NET, or SQL)
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.