- Review and analyze AI-generated responses for accuracy, clarity, and relevance
- Annotate data entry, perform data research activities according to Data Scientist instruction and Capital One guidelines
- Assist in developing and refining annotation guidelines to ensure consistency and quality in the labeling process
- Identify and report any data quality issues or anomalies encountered during annotation process
- Manage workload appropriately; efficiently service multiple requests, work with AI development team or dedicated lines of business to execute within deadlines
- Collaborate within teams and across teams as part of process initiatives and performance standards
- Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines
- Potential assignment or rotation across related sub-functions
- Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time
- Bachelor’s Degree or a combination of education and relevant experience in the field
- Minimum of 2 year of relevant work-related experience in a BPO or similar industry
- Exposure to data annotation, content moderation, or AI model support is a strong plus
- Skills Required:
- Good communication skills
- Analytical skills and Critical Thinking Skills for content evaluation
- Strong skills in writing and editing
- At least 1 year in US Card services, US Banking, US Financial services and products
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.