Summary:
The Emerging Technologies Enablement Team (ETE) performs data labeling tasks that support machine learning model and AI development within the Tech organization and across Capital One. This team plays a critical role in reviewing, evaluating, and annotating data to train AI models with the highest quality, accuracy, relevance, fluency, and compliance standards.
General Responsibilities:
Review and analyze AI-generated responses for accuracy, clarity, and relevance
Annotate data entry, perform data research activities according to Data Scientist instruction and Capital One guidelines
Assist in developing and refining annotation guidelines to ensure consistency and quality in the labeling process
Identify and report any data quality issues or anomalies encountered during annotation process
Manage workload appropriately; efficiently service multiple requests, work with AI development team or dedicated lines of business to execute within deadlines
Collaborate within teams and across teams as part of process initiatives and performance standards
Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines
Potential assignment or rotation across related sub-functions
Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time
Basic Qualifications:
Educational Background: Bachelor’s Degree or a combination of education and relevant experience in the field
Professional Experience: Minimum of 1 year of relevant work-related experience in a BPO or similar industry
Skills Required:
Good communication skills,
Analytical skills and Critical Thinking Skills for content evaluation
Strong skills in writing and editing
Preferred Qualifications:
Have a natural curiosity for learning new things and be energized by the opportunity to help shape and influence a new type of work
Have demonstrated consistently strong performance in Results Focus, Teamwork, and Customer Focus
Enjoy working with data and feel confident with working in spreadsheets
Have the ability to work autonomously with minimal supervision
Be a frequent and effective contributor to team discussions
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.