- Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
- Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks
- Following the approved Local Work Instructions and Process Standards
- Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
- May be assigned/rotated across related sub-functions in Help Center
- Other job-related duties that may be assigned from time to time
- At least college graduate preferably in Psychology, Business Administration, or related course
- Fresh grad or preferably with relevant work experience.
- Has a knowledge and experience in HR Contact Center using Amazon Connect or any cloud contact system
- Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
- Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, and Siebel Sequel
- Has a knowledge and experience in Gsuites
- Willing to work in Alabang
- Willing to work in a shifting schedule
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.