Summary:
The Supply Chain Solutions (SCS) Well Managed Solutions Team Process Specialist is responsible for monitoring and maintaining processes to ensure they are followed correctly and help to resolve issues or escalate when necessary, maintaining and updating process documents. The associate collects and analyzes data and measures effectiveness of existing business processes. The associate also communicates updates with internal customers on new and existing processes and provides internal customer support as needed.
General Responsibilities:
Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned.
Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes.
Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.
Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes.
Research best practices.
Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.
May develop project plans to execute process development and/or re-engineering.
Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.
May perform the process or parts of the process as needed.
Basic Qualifications:
Bachelor’s Degree or equivalent working experience
At least 1 year of experience with Microsoft Office or Google Suite
At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Preferred Qualifications:
Project Management, PMI Certification, Process Management, Lean or Six Sigma Certification
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.