- Project Planning
- Builds a project plan to lay-out timeline, scheduling and resource allocation
- In-charge of setting-up project in place by assessing project complexity and scope
- Identifies, organizes, and prepares the specific project needs/requirements to accomplish activities
- Project management and administration
- Determines how implementation of project will occur which may involve transition, migration and/or integration of processes, activities, or resources
- Coordinates the activities to meet all planning requirements and process controls
- Oversees all communications related to the project
- Evaluates the quality and timeliness of project milestones achieved; Reviews planned vs actual resources, including budget, manpower, etc.
- Handles more than one project at the same time
- Ensure that sound practices are taking place. Replace old processes with newer ones where feasible, and provides feedback for efficiencies
- Organizational Collaboration
- Builds cross functional teams by identifying and assigning project managers on vertical streams and drives the integrated output of these teams
- Manages multiple groups (ie. Digi Ops, Payments, BB Core, BB Payments) under the operations department in project set-up and execution to ensure proper structure and governance is in place
- Works closely with line managers in all departments including HR, IT, Compliance and controls to properly identify work scope and work stream
- May be assigned / rotated across related sub-functions including but not limited to sub-functions within Operations
- All other job-related duties that may be assigned from time to time
- College graduate
- 3-5 years relevant experience in a BPO or Shared Services setting
- Project Manager Professional (PMP) Certification or Certified Associate Project Management certification
- Trained in Designs Thinking and Systems Thinking
- Yellow belt and Green belt six sigma training or certification
- People management skills, including team formation, collaboration, and influencing
- Stakeholder management skills
- Strong quantitative, analytic and project management skills
- Effectively communicates key messages for projects
- Accurately assess, systematically manage and report risks/issues associated with each project
- Thrives in an environment with changing priorities
- Proficient in GSuites
- Amenable to work in a hybrid set up
- Amenable to work in Alabang
- Amenable to work in a mid shift and flexible schedule
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.