Summary:
Provide technical support to users in an efficient and accurate manner. Considered as the firm’s front line and will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Capital One associate value is maintained to the standards set forth by the company.
General Responsibilities:
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new team members by training and allow others to shadow
Perform other tasks that may be assigned from time to time
Basic Qualifications:
High School graduate
At least 1 year experience in a call center environment or any equivalent work experience
Communication skills for written and verbal business correspondences
Excellent problem solving and judgment skills
Analytical skills for decision-making
Amenable to Work in a Hybrid Setup
Amenable to work in a Shifting Schedule (24/7 Operations)
Preferred Qualifications:
At least 1 year in Tech or relevant work-related experience in a BPO, IT or similar industry
At least 1 year of remote help desk support experience
1+ year of Mac support experience
1+ year of experience working with Windows 10 Operating systems
1+ year of experience troubleshooting Windows 10 Operating systems
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.