Summary:
The Consumer Know your Customer (KYC) team is responsible for ensuring that the Retail Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients.
Work Setup: Work From Home (WFH). Candidates must be amenable to a night shift schedule.
General Responsibilities:
Determine KYC requirements for customers based on type of structure and relationship
Analyze, interpret and verify Customer Information Program (CIP) data for customers from documentary and non-documentary sources
Review and complete Customer Information refresh requests from AML team
Engage bankers and customers to obtain missing and/or account activity information
Research external systems to capture customer information to facilitate customer contact as well as providing the ability to update our system of records
Exhibit strong communication skills, problems solving, attention to detail with regards to interaction with our customers
Collaborate within the team and across teams as part of process improvements and initiatives, as applicable
May be assigned / rotated across related sub-functions, performs other job related duties from time to time
Basic Qualifications:
Two (2) years college level education or equivalent work experience
At least two (2) years experience in a call center environment or any equivalent work experience
At least one (1) year of experience using Microsoft Office or Google Suite
Strong communication and problem solving skills
Preferred Qualifications:
At least 1 year of customer service or banking experience
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.