Summary:
The Levies and Garnishments Senior Coordinator ensures the precise intake and processing of legal orders received through various channels, maintaining consistent operational excellence. This role manages legal orders—such as levies and garnishments—from start to finish, including intake, scanning, and digital filing. Additionally, the associate resolves complex cases, conducts quality checks, and communicates effectively with customers and external agencies.
Work Set up: Onsite. Back Office. Candidates must be amenable to a night shift schedule.
General Responsibilities:
Manage, sort, and prepare incoming legal orders for uploading to legal module system
Monitor and manage the special processing mailbox, CSC management system and Omnibus.
Partner with Levies & Garnishment Processors to escalate, identify trends and track volume
Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements
Ability to handle other duties as assigned by management and work in a fast-paced environment
Basic Qualifications:
Two (2) years college level education or equivalent work experience
At least two (2) years experience in a call center environment or any equivalent work experience
At least one (1) year of experience using Microsoft Office or Google Suite
Strong communication and problem solving skills
Excellent organizational skills, time management skills, and attention to detail is a must
Preferred Qualifications:
At least 2 years of customer service or banking experience
Experience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal , legal orders, payment operations, account restraints or back office financial services is preferred
Experience in U.S. banking processes is an advantage
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.