The Credit, Data, and Modeling Culture and Community team is responsible for a wide range of community and culture building processes and events that aim to advance the culture and talent in some of the communities most core to what we do at Capital One. We are seeking a highly analytical and results-oriented Project Manager to own our bi-annual credit community survey. This role will be critical in helping us understand how our Consumer Credit community is feeling and providing our Credit Officers critical feedback on how they are fostering the culture on their teams and through their work. In this role you will own and analyze our bi annual survey, glean insights from that data that will inform our broader Credit Talent Management work.
Job Responsibilities:
Partner with key stakeholders internal and external to the CDM team to construct and deliver the bi-annual survey.
Analyze survey data to provide timely readouts to individual credit officers as well as produce bi-annual state of the community report
Proactively design strategic enhancements, and execute process improvements to drive better response rates and richer data quality while maintaining a smooth stakeholder experience
Leverage insights from the survey to dive deeper into areas for improvement and for places to drive our talent strategy forward
Contribute to driving the broader Credit Talent Management strategy supporting work on building out our credit talent management pipeline
Build and maintain relationships with key talent champions across all consumer credit lines of business
You’ll wear many hats including:
Project Delivery Leader: You’re detail- and process-oriented and are known for getting the job done. You have relentlessly high standards and attention to the smallest details, with the ability to adapt to change quickly.
Chief Analyzer: You feel comfortable playing with large amounts of data and gaining insights from what it has to say. You like to dig deeper to understand what the data is telling you and how it might inform the work that you have to do. You like telling stories with real data
Status Quo Challenger: You like to ask why, and why not? Have we tried this? You demonstrate a large amount of intellectual curiosity and are constantly looking for ways to improve the work around you
Culture Carrier: You care deeply about the culture, understanding what is working, what isn’t working and how we can continue to improve the space for all members of our communities. You are passionate about people and helping them improve
Valued partner: You have a proven track record of collaborative work relationships and you thrive in a matrixed environment. You are exceptional at building a network and getting work done through that network
Team player: You are highly motivated and willing to roll up your sleeves and get the job done, even in situations where the work is outside of the scope of your respective role.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 Years of experience managing projects
Preferred Qualifications
Experience in a highly analytical role (business or financial analysis)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $81,700 - $93,300 for Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.