This Chief of Staff team member will report directly to the VP, Strategy & Operations and partner with the Strategy & Operations leadership team and Bank Tech CTO establishing an optimized approach to driving the bank tech leadership team operating agenda. In this critical role, they will lead a team and provide thought leadership to influence the Bank Tech VP+ engagement agenda, partner with internal and external communications leaders in delivering robust stakeholder communications aligned with our strategy and imperatives, and drive strategic operating routines.
Participating on the Strategy & Operations team provides the opportunity for:
Developing a deep understanding of the business and technology strategy, as well as operational disciplines
Interaction with leadership across the business and with key stakeholders and partners across the Bank Tech organization
Collaboration and developing relationships at all levels of the organization
Leadership of key VP+ engagement programs and initiatives
Leadership of strategic initiatives
Desired Skills/Competencies:
Strategic thinker with strong business acumen
Excellent communication and presentation skills to manage, inform, and influence outcomes
Proven ability to build trusted, effective relationships at all levels of the organization.
Strong project management and organizational skills, with demonstrated ability to lead cross-functional teams to achieve results
Highly-motivated, accountable, self-starter who can work autonomously, independently takes initiative, and perseveres through complex issues to achieve results
Demonstrated ability to operate with discretion when handling highly sensitive issues
Team orientation, with a passion for supporting teams to achieve success
Ability to multi-task and effectively prioritize and manage multiple priorities
Ability to maintain strategic mindset, while providing excellent attention to detail to ensure seamless execution across multiple priorities, programs, and initiatives
Responsibilities include:
Strategic Leadership Events & Experiences:
Lead the design and execution of all Bank Tech leadership team operating routines, ensuring efficiency and effectiveness.
Drive the CTO's VP+ engagement leadership agenda, designing high-impact interactions with VP+ and other key stakeholders.
Provide thought leadership to organize and optimize operating practices and align with adjacent operational routines across Bank Tech.
Stakeholder Engagement:
Develop compelling presentations that clearly communicate progress on our strategic imperatives to executive audiences.
Partner closely with communications leaders to deliver robust, meaningful content that aligns with progress against our strategic imperatives.
Special Projects & Initiatives:
Lead critical special projects on behalf of the CTO and bank tech leadership team from conception to successful execution.
Team work:
Collaborate with the matrixed Chief of Staff team to drive tight alignment of the bank tech leadership team operating and stakeholder management agendas.
Basic Qualifications:
Bachelor’s Degree or Military Experience
At least 7 years of experience in Project Management, Operations, or Process Management in technology industry
At least 5 years of experience building and influencing technology strategy
At least 5 years of people management experience
Preferred Qualifications:
Master’s Degree
3+ years of experience driving organizational change and operational excellence in technology
3+ years of experience writing communications and presentations for leadership and non-leadership audiences
8+ years of experience in Project Management, Operations, or Process Management
7+ years of experience building and influencing strategy
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer)
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $226,000 - $257,900 for Director, Chief of Staff
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.