The Director of Commercial Process Governance & Transformation will lead the central function responsible for driving operational excellence, simplifying our business, and enabling the strategic process transformation agenda for the Commercial Bank. The core mission is to lead a high-performing team to govern our core process ecosystem, deploy targeted process optimization, and embed a culture of continuous improvement.
This leader will be responsible for a team of 10+ associates and three pillars (Process Ecosystem Governance, Process Excellence Engine, and Process Optimization). This is a critical leadership role, responsible for reducing our risk profile, improving our client and associate experience, and unlocking our ability to launch new digital and product capabilities with speed and confidence. This leader will be expected to strengthen and optimize high-performing, well-managed processes that drive business performance while managing risk, enhancing client experiences, and empowering teams to operate at their best.
Responsibilities:
Lead, coach, and mentor a team of high-performing leaders and subject matter experts. Unify the three core pillars into one cohesive, integrated team, fostering a culture of excellence, empowerment, and psychological safety
Oversee CML’s Business Process Hierarchy, as Business Processes are defined from Level 0 to Level 4 with increasing specificity, with a primary focus on the L2 level
Lead the team to maintain operational excellence by documenting and governing all of Commercial’s operational business processes, this includes defining roles, risks, and controls, and establishing standards that enable consistency, transparency, and ongoing performance
Leverage the process framework to drive tangible business outcomes, significantly reduce the bank's risk profile, and ensure a well-managed environment
Lead structured transformation efforts that turn process insights into real business outcomes—driving measurable improvements in efficiency, risk management, and experience
Lead the ‘Process Excellence Engine’ (PXE) to deploy rapid, high-impact improvements to the bank's most critical value streams, delivering measurable results in cycle time, risk reduction, and efficiency
Lead and consult on complex process improvement initiatives to enable Commercial businesses to gain efficiencies, innovate, and achieve Commercial’s strategic goals leveraging tried and true data-driven tools and methodologies
Build and scale the bank's in-house Lean Six Sigma talent and process optimization competency, embedding continuous improvement as a core, bank-wide skill
Improve process acumen of business associates, teaching them how to self identify opportunities and have the tools and confidence to make an impact
Serve as the primary strategic partner for senior business, tech, and risk leaders. Translate the team's technical work into strategic business value and influence the prioritization of the bank's highest-impact process improvement opportunities
Basic Qualifications:
Bachelor’s Degree or military experience
At least 7 years of experience managing project teams and deliverables
Preferred Qualifications:
At least 5 years of process improvement experience
At least 5 years of experience in audit or risk management
At Least 5 years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
Six Sigma Certification, Lean, Change Management or Agile certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $168,000 - $191,700 for Director, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.