We are currently seeking a Director to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management and portfolio management. In this role you will rely on your judgment to lead a team of Design Operation Managers, while influencing cross-functional stakeholders, creating clarity, and maintaining a results-focused mindset to solve complex and ambiguous problems.
This role partners directly with the Chief of Staff of the Bank, Business, and Card Design team, serving as a trusted advisor and thought partner. Success relies heavily on building authentic relationships with direct reports, peers, partners, and leaders.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Design Portfolio & Program Management
Partner with design leadership on initiatives to help the organization effectively scale impact.
Drive operational strategy (e.g., budget, allocation, resourcing, prioritization) to drive business outcomes.
Using best practices, bring order to complex programs, monitor and maintain the organization’s portfolio(s), and drive large bodies of design work forward.
Develop and manage key metrics on impact of design and the health of experience teams, proactively identifying and solving for any gaps.
Partner with enterprise teams to build and implement human centered operational programs (i.e., Human Centered Design, Software Delivery Lifecycle, Global Learning & Development) for the benefit of the larger organization.
Business & People Leadership
Responsible for developing operational strategy to address complex business challenges associated with a large, growing, design organization.
Lead a team of Design Portfolio Managers.
Advise and influence peers, design leaders, and business leaders on operational excellence that uplifts experience and business goals and imperatives.
Develop and manage a cross functional team of design program managers, operations professionals, designers, and project resources within the design organization who are responsible for supporting design standards and practice management as well as portfolio management.
Design Standards & Practice Management
Accountable for adherence to and evolution of design standards and practice management, as well as delivery principles and processes.
Provide functional leadership to team members on topics such as human centered strategy, research, alignment, analysis, process improvement, and change management.
Serve as a resource and collaborator with product, engineering, and other cross-functional partners to collectively identify opportunities to improve products and experiences.
Advocate for the design process across the business.
Basic Qualifications
At least 8 years of project or program management of design deliverables and operations management
At least 3 years managing design teams
Preferred Qualifications
10+ years of project or program management of design deliverables and operations management
Experience working directly with designers, researchers, and strategists
5+ years managing design teams
4+ years using and managing design tools
3+ years working with corporate design teams
Expertise in design development processes
Expertise in design systems, design quality, and design measures
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $226,000 - $257,900 for Director, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.