Summary:
Our Talent and Performance Management (TM/PM) team is on a mission to bring our differentiated people vision to all talent management solutions and create a simpler, more empowering, transparent and inclusive experience for all associates. We are simultaneously running operations for existing performance and talent management processes across the enterprise while also delivering on an ambitious innovation agenda!
Capital One’s Enterprise HR organization is seeking a talented Operations Manager to help shape and drive our long term talent and performance management strategy for the company. In this role, you’ll lead the integration of our newest Talent & Performance Management tool from pilot to steady state. You’ll partner with Product, Design, and Tech leaders to create a seamless user experience for associates across our enterprise. You will provide analytics and thought leadership that shapes how we define, grow, and measure performance across the enterprise, now and into the future.
General Responsibilities:
Deeply understand operational processes, identifying potential user pitfalls and painpoints, and developing processes to improve and support a seamless user experience
Lead intent for project workstreams that span across multiple cross-functional teams
Manage the delivery of work from others that report directly or indirectly
Lead intent for user support and incident management for the newest talent & performance management tool
Define and socialize the roadmap for cycle operational readiness for the newest talent & performance management tool
Own critical in-cycle operational statistics & metrics (KPIs) reporting
Partner with the Risk Lead to identify and develop control processes
Improve Talent & Performance Management processes, tools, and resources -- streamlining as needed
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 5 years of experience in Operations, Process Management, or Project Management
Preferred Qualifications:
Master’s Degree
Process Management Professional Certification
1+ year of experience in Human Resources
Experience with data protection, access management, and testing methodologies
Proficiency in reporting and analyzing operational statistics and KPIs
People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $126,700 - $144,600 for HR Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.