At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.
In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Principal Process Associate.
As a Principal Associate, Process Management, you will ensure GWS is enabling fiscal responsibility and accountability while ensuring an extraordinary associate experience. You will support GWS in "well managed" processes, as you partner with a diverse team from GWS, Finance, and Third Parties.
The Ideal Candidate Should:
Demonstrate strong written and verbal communication skills that are concise, grounded, and inspire confidence
Look for opportunities to help others succeed, recognize their contributions, and support a values-based culture and a highly-effective team
Be able to navigate the organization and address concerns with fact-based options
Help build customer solutions and appropriately challenge business decisions
Manage through ambiguity and escalate effectively
Deliver results while prioritizing critical business work and keeping management appropriately informed
Key Responsibilities
Budget/Finance Oversight:
Monthly financial reviews for central services operations teams
Purchase orders (POs)
Annual budget processes for Central Services
Budget re-forecasts process
Audits & Escalations:
Review third-party audit results and create and monitor action plans
Arrange additional audits as needed
Establish processes to escalate facility management-related work orders that impact operations
Key Performance Indices (KPI) Governance:
Oversee KPI preparation and benchmarking for services
KPI validation and reporting
Service Change Request (SCR) Management:
Provide oversight for the SCR process
Document SCRs and validate them against the contracts and create visibility to downstream parties
Manage the process for vendor compilation and socialization of all Central Services SCRs
Vendor Interaction/Coordination:
Engage in weekly standups
Handle escalations with regions and FM as needed
Participate in Governance ceremonies
Reviewer of POs and SCRs
Partner Governance Support
Third party governance ceremonies i.e. scheduled reviews, goal setting, surveys
Contract monitoring
Contractor lifecycle oversight in Capital One systems
Basic Qualifications
At least 5 years of experience in Finance Management or Audit
At least 2 years of experience with G Suite tools
Preferred Qualifications
Bachelor’s Degree or military experience
3+ years of experience in Process Management
2+ years of experience in Vendor or Supplier Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.