As a Principal Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes. As a Principal Process Manager, you will:
Responsibilities:
Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos, scheduling site inspections, and tracking status and due dates
Manage cost accounting summaries, track vendor invoices, and ensure timely payment
Maintain loan system of record (Salesforce) to support Underwriting and Closing activities
Manage and deliver loan documents and data to Agencies
Execute tasks and responsibilities in compliance with Bank and Agency regulations and guidelines
Support Compliance and Audit reviews by fulfilling data requests, leading process walkthroughs, assisting with issue remediation, and designing new controls and documentation
Identify processes that are strong candidates for standardization, digitization, or automation, and assist in designing streamlined future-state workflows
Lead projects from start to finish, including scoping, stakeholder coordination, planning, and tracking status
Support oversight of assigned offshore processes by building a strong understanding of their responsibilities and helping them navigate competing priorities
Support vendor management functions to ensure strict compliance with Agency guidelines
Create, update, and maintain procedures and job aids related to the Centralized Team’s functions
Provide key updates and reporting for various stakeholders, and step in during supervisor absences to maintain continuous workflow
Manage end-to-end health of core processes (Maturity, Loan Boarding, Repairs, FEMA monitoring)
Ensure timely execution of annual/bi-annual certifications; leverage predictive alerts to automate and flag compliance risks
Reconcile reports across Salesforce and internal sheets, utilizing AI-assisted anomaly detection to catch data discrepancies early
Serve as primary Data Steward for AM; partner with Tech teams to establish data readiness for future AI and automation models
Lead recurring data cleanups (covenants, contacts, Risk Ratings in RealInsight) using AI/ML tools for automated data reconciliation
Own and optimize shared mailboxes using AI-driven triaging, auto-tagging, and intelligent routing
Proactively manage expectations and provide updates to AM Team Leads, Risk, and external partners in the absence of a supervisor
Leverage Generative AI and prompt engineering to enhance process design and productivity
Basic Requirements:
Bachelor’s Degree or military experience
At least 4 years of experience in Process, Program or Project Management
Preferred Requirements:
5+ years of experience in Process, Program or Project Management
5+ years of banking experience working in loan administrative function
Advanced proficiency in Microsoft Office or Google Suite
Experience with AI LLMs and prompt engineering
Possession of strong interpersonal and problem solving skills
Excellent business writing and verbal communication skills
Ability to work independently as well as collaboratively in a team environment
Advanced degree or certification
**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $98,900 - $112,900 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.