As a Principal Associate for Capital One Banking & Premium Products Crisis Management, you will leverage your customer focus, judgment and influencing skills to lead through active incidents and operational disruptions. As part of the team, you will translate our crisis framework into real world action, integrating decisive operational response with structured governance required to keep our business resilient and mitigate reputational risk.
This role is designed for a disciplined professional who can navigate the complexities of well managed program requirements while meeting the high bar of second and third line partners in a matrixed organization. You will act as a thought partner and trusted advisor, applying analytical skills and rigorous scenario analysis to strengthen our ability to detect, manage, and recover from incidents that impact our Banking and Premium Products customers and partners.
This role requires schedule fungibility given the unknown nature of crisis activations and has an “on call” component. You may be a liaison for "off-peak" emergencies (before 9:00 AM, after 5:00 PM, and weekends), ensuring a seamless and rapid response to any situation requiring immediate intervention.
Key Responsibilities
Incident Leadership: Lead and support Banking & Premium Products Crisis Management responses to live incidents and events, ensuring clear communication and coordinated action across banking and premium product lines
Process Rigor & Governance: Create and maintain formal process documentation designed to withstand intense scrutiny from audit, internal challenge, and regulatory exams
Stakeholder Influence: Develop and leverage deep relationships across the Banking & Premium Products organization. You must be comfortable influencing up, providing clear guidance to senior leadership during high pressure scenarios.
Training & Exercises: Support the development and delivery of sophisticated crisis exercises and training programs that test and mature our Banking & Premium Products response capabilities
Automation & Efficiency: Identify opportunities to automate manual processes, reducing operational risk and increasing the speed of our response during Banking & Premium Products specific disruptions
Data-Driven Transparency: Use analytics and reporting to provide executive level visibility into Banking & Premium Products readiness and incident trends, driving informed decision making
Continuous Improvement: Act as a subject matter expert to identify and mitigate risks, turning "lessons learned" from events into permanent process enhancements within the Banking & Premium Products framework
Who You Are
Adaptive & Disciplined: You thrive in fast paced, high stakes environments where priorities shift quickly
An Effective Communicator: You possess the verbal and written command to lead discussions across all levels of seniority, from technical partners to Banking & Premium Products executive leadership
A Finely Tuned Analyst: You have an eye for detail and can translate complex data into actionable mitigation activities
Collaborative & Influence Oriented: You excel in close knit team settings but have the confidence to push back and challenge the status quo to ensure a well managed outcome
Basic Qualifications:
At least 4 years of experience in Crisis Management, Business Continuity, or a related risk discipline
At least 4 years of experience developing, documenting, and executing complex scenarios to test organizational readiness
At least 4 years of experience supporting internal stakeholders
Preferred Qualifications:
5+ years of experience in Crisis Management or Operational Resilience within a large scale financial institution or Banking & Premium Products environment
5+ years of experience supporting internal stakeholders and managing executive expectations
Experience in controls development, management, and regulatory reporting
Experience facilitating discussions and leading cross-functional teams through incident simulations or live events
Problem solving and critical thinking skills, with a track record of managing multiple high priority projects simultaneously
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $120,800 - $137,900 for Principal Risk Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.