As a Senior Associate in the Bank Risk Office, you will apply your analytical, technical, and delivery skills to advance our Business Continuity, Disaster Recovery, and Operational Resilience framework. You will partner closely with the business, technology teams, and risk partners to perform deep dive Business Impact Analyses (BIAs), map operational dependencies, and ensure the organization can prevent, adapt to, and recover from operational disruptions.
This role requires a proactive problem solver who is comfortable asking probing questions across all functional areas—translating technical application dependencies into business risks, maintaining rigorous, audit ready documentation, and leveraging data analytics to drive resiliency insights.
Key Responsibilities
- Business Continuity Plan QA, Business Impact Analysis (BIA) & Dependency Mapping
Deliver on the annual BCP Plan QA requirements through QA assessments, documentation and updates through individual QA sessions and broader forums
Support the execution of comprehensive Business Impact Analyses (BIAs) across Banking & Premium Products to identify critical business functions, Recovery Time Objectives (RTOs), and Recovery Point Objectives (RPOs).
Probe and map end-to-end operational dependencies, including critical third parties, personnel, and key technical/application dependencies in collaboration with IT and Infrastructure teams.
Ensure alignment between business recovery timeframes and underlying technology Disaster Recovery (DR) capabilities, identifying and escalating gaps or single points of failure where identified
Operational Resilience & Business Continuity Strategy
Integrate traditional Business Continuity planning with overarching Operational Resilience principles to safeguard important business services and keep impact within defined tolerance levels.
Partner with cross-functional business leaders to develop, maintain, and exercise actionable continuity and recovery strategies while leveraging CoP relationships for cross LoB alignment
Facilitate and partner on development of scenario based testing, tabletop exercises, and simulation drills to validate the operational readiness of business units and technology applications.
Data Analytics & Metrics Reporting
Collect, analyze, and synthesize continuity and resilience data to track key indicators (KRIs/KPIs), posture health, and testing compliance.
Build dashboard views and data models to evaluate organizational readiness and present actionable insights to senior management and risk committees.
Drive process automation and data-driven improvements in business continuity tools and management reporting while leveraging AI capabilities as applicable.
Governance, Audit, & Continuous Improvement
Develop and maintain structured, high-quality documentation that meets strict internal governance standards and withstands 2nd/3rd line of defense audits and regulatory examinations.
Support regulatory inquiries and internal audit reviews by providing clear evidence of BIA completions, dependency mappings, test results, and issue remediation.
Continuously refine continuity templates, questioning frameworks, and methodologies to reflect industry best practices and emerging risks.
Basic Qualifications
At least 2 years of experience in Business Continuity, Operational Resilience, Disaster Recovery, or Operational Risk Management.
At least 2 years of experience conducting Business Impact Analyses (BIAs) and dependency mapping (including technology/application dependencies).
At least 2 years of experience using data analytics tools (e.g., Excel, Tableau, SQL, or Google Suite analytics) to analyze risk metrics and build reporting dashboards.
Preferred Qualifications
Bachelor’s Degree
4+ years of experience in Business Continuity, Operational Resilience, or Risk Management within Financial Services or a heavily regulated environment.
Demonstrated ability to engage, interview, and influence cross-functional technical and non-technical stakeholders at all levels.
Strong knowledge of IT Disaster Recovery concepts, application architecture basics, and cloud dependency risks.
Professional certifications such as CBCP (Certified Business Continuity Professional), ABCP, or AMBCI.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.