Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.
As a Senior Manager, Design Research Lead, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the product area’s strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research leader peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.
Role Expectations
Research Expertise: Has a mastery of a variety of research methods, fluency in research platforms, and an ability to connect dots and accelerate learning velocity across a cross-functional portfolio.
Human Centered: Developing deep expertise in our customers and products in order to proactively identify research opportunities that deliver meaningful, actionable insights and tracking how we influence insights-to-action.
Business Focused: Building and maintaining trusted relationships with leaders of business, product, design, engineering leveraging data and leading high impact programs that enable business outcomes
Problem Solving: Evaluates diverse perspectives, data-driven insights, customer & business needs to understand impact, accelerates learning and program direction to enable researcher-led and democratized research
Leadership: Leads research projects end to end, mentors junior researchers as well as design and cross functional partners.
Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share insights, incorporating cross-functional perspectives to bridge gaps in information
Communication: Presents work across levels and job functions using a human-centered approach that integrates data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
Basic Qualifications
At least 8 years of professional experience conducting user experience research
At least 3 years of professional experience conducting user experience research in a corporate environment
Preferred Qualifications
5+ years of experience conducting quant and/or qual primary research, data analysis (survey data, behavioral analytics, etc.)
5+ years of professional experience conducting user experience research in a corporate environment
3+ years managing high-performing research/analysis teams in large, corporate enterprises
Experience partnering and influencing senior executives
Experience with performance management and career coaching
Experience recruiting and hiring talent
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $193,000 - $220,300 for Sr. Manager, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.