At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.
In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Market Manager in Workplace Operations.
As a Market Manager in Workplace Ops, you’ll manage the day-to-day relationships with our internal customers and lines of business, and engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You will also help partner on the execution of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community.
The ideal candidate should:
Demonstrate written and verbal communication skills across levels and the company that are grounded, concise and inspire confidence
Help build customer solutions, appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues
Learn how to navigate the organization, anticipate and address concerns with fact-based options
Create lift for their team by applying and sharing their expertise
Manage through ambiguity, keep an open mind when considering perspectives, and escalate effectively
Be open to creative solutions, consider downstream impacts and use data to solve issues
Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture
Have a passion for real estate and how it influences culture and the environment
Demonstrate an understanding of real estate related physical security issues
Key Responsibilities:
Operational Excellence
Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services
Understand service provider scope of work and KPIs to monitor and report on vendor performance
Identify, recommend/document and implement ways to drive optimal utilization of the facilities
Promote operational excellence in customer service and a seamless user experience across providers
Empower service providers to be innovative and deliver transformational ideas/results
Maintain landlord relationships and engage with landlords facilities team as required
Strategy & Relationship Management
Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business
Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally
Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices
Role model a positive work environment through engagement and team building activities
Project Oversight
Contribute to the development of the annual CapEx and Opex budgets
Partner with other GWS teams to create solutions and/or solve problems in a proactive manner
Recommend opportunities for cost savings but more importantly, efficiency improvements that increase employee productivity
Risk Mitigation
Mitigate risks by partnering closely with real estate service provider and internal Capital One Risk teams, as to ensure we are well managed at all times
Assist in managing safety and security issues stemming from incident reports
Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation
Basic Qualifications:
Bachelor’s Degree
At least 5 years of experience in Facilities Management or Relationship Management
At least 3 years of experience managing facilities for multiple locations
Preferred Qualifications:
At least 3 years of experience in Project Management, People Management or Supplier Management
At least 2 years of experience in Workplace Strategy or Strategic Real Estate Planning
At least 2 years of experience with G Suite tools
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.