PRINCIPAL ASSOCIATE - ASSOCIATE EXPERIENCE & CI & DIB Ops
ROLE PURPOSE & SCOPE
The Principal Associate will serve as the hands-on execution expert, focusing on the direct delivery of events, experiences, and operational activities. This role will handle the tactical elements that transform strategic vision into tangible experiences for our Mexico team across all experience verticals:
Primary Areas of Focus:
Associate Experience and culture - Design and deliver programs such as town halls, team celebrations, team buildings.
Community Investment - Coordinate volunteer programs, partnerships and DIB initiatives to strengthen company impact internally and externally.
Corporate Engagement - Lead corporate visit experiences and executive hosting
Operational Excellence: Oversee vendors, budgets and timelines to ensure seamless execution, efficiency and cost optimization
KEY RESPONSIBILITIES
Event Strategy & coordination -
Lead end to end lifecycle of events from concept and planning to onsite coordination and post-event evaluation.
Project and Vendor Management
Drive cross functional projects, balancing multiple priorities with stakeholders
Manage vendor relationships across catering, venues and technical requirements ensuring cost effectiveness
Stakeholder management-
Partner with leaders and teams across the organization to align objectives and deliver engaging experiences
Program Support & administration-
Support community and DIB initiatives through logistics, training coordination and event planning.
Maintain documentation, track metrics and provide reporting to measure impact and inform improvements.
Coordinate communication and campaigns to maximize associate participation and engagement.
BASIC QUALIFICATIONS
Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or related field
At least 3 years of experience in event planning, project management, or operations management
At least 2 years of experience in vendor relationship management or procurement
At least 1 year of experience working with cross-functional teams to deliver consumer experiences
Intermediate-Advanced English fluency
PREFERRED QUALIFICATIONS
At least 3 years of experience in corporate event management for audiences of 100+ participants
At least 1 year of experience in budget management and cost optimization
Experience in financial services or technology industry
Capital One will only consider candidates that are Mexico citizens or permanent residents.
At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.