The HR Operations Senior Associate must have the ability to take a holistic, integrated approach to drive critical talent work to customers, leading multiple efforts from design to delivery. They will build rapport across a vast array of partners and stakeholders by leveraging excellent communication skills, proactively addressing dependencies, and inspiring action amongst the team.
What You’ll Do:
Create structure, communication channels, and frameworks within the HR team in support of the full Team of Capital One Associates in Mexico
Answer general associate inquiries and work with partner groups and stakeholders to bring problems to full resolution
Build monitoring mechanisms, analyze feedback and effectiveness metrics, and identify opportunities for HR process improvements
Facilitate and enable team productivity including identification of key dependencies and resources needed to execute on prioritized efforts
Collaborate with peers, partners and stakeholders to elevate projects in flight and gather critical context
Look ahead to identify obstacles and make recommendations to drive future improvements to enhance impact, value and sustainability
Basic Qualifications
High School Diploma
At least 2 years of experience with Excel and developing data-based stories in PowerPoint or Slides
At least 1 year of experience in Human Resources
At least 1 year of experience in Project Management or at least 1 year of experience in Process Management
Preferred Qualifications
Bachelor’s Degree
Professional Human Resources Certification or Project Management Professional Certification
2+ years of experience in Human Resources
2+years of experience in Project or Process Management
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.