The Strategy and Operations Lead will manage strategic priorities and key project execution in the newly formed Mexico City Tech Hub, supporting the VP CoS and the Mexico Site Leadership Team (Country Manager, Tech and Product Leads, Head of Risk, Head of Finance, Head of HR, Head of Security, and Compliance Advisor). They will play a critical role in the strategic management of business operations across a new and growing Mexico City Tech Hub organization, managing communications, influencing, and developing relationships across horizontal business and partner leaders and organizations, including Risk, HR, Finance, ESM, GWS, as well as other key stakeholders both inside and outside of Capital One. The COS team will be responsible for developing, implementing, and sustaining operational and strategic rigor across all cross-functional areas of the new Mexico City Tech Hub, as well as the organizational COS function.
Responsibilities Include:
Directly support the Mexico leadership team in all Chief of Staff related activities, with a particular focus on leadership support, operating routines, enterprise connections, and strategy execution
Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization
Be a force-multiplier driving the effectiveness of Mexico City operations
Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of the organization
Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities
Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact
Partner with Admin team to evaluate and manage meeting schedules and time commitments
Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future
Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates
As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities
Basic Qualifications:
Intermediate-Advanced English fluency
Bachelor's Degree
At least 4 years of client facing or consulting experience
At least 3 years of experience in Change Management or Continual Improvement
Preferred Qualifications:
5+ years of experience offering advising or consulting services to executive level clients
2+ years of experience working in a corporate function (Risk, Finance, Audit or Legal)
2+ years of experience with diversity, inclusion and belonging initiatives
2+ years of experience with political, media, or regulatory stakeholders
2+ years of experience involving organizational design, staffing or budgets
Capital One will only consider candidates that are Mexico citizens or permanent residents.
At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.