The Senior Manager of Relationship Management facilitates strategic partner and merchant relationships across assigned territories or verticals in Mexico. Responsible for supporting network retention and volume expansion, this role critically contributes to joint account planning, identifies cross-sell and upside opportunities and conveys them to upper management, and serves as the primary liaison into Discover Global Network. You will work closely with senior business partners to optimize payment acceptance, resolve complex operational issues, and safeguard long-term portfolio revenue.
The ideal candidate will:
- Have proven experience managing key enterprise relationships in the financial services or payments space.
- Combine strategic consulting with strong relationship management skills to support the performance and long-term growth of existing account relationships. .
- Demonstrate strong problem-solving agility and self-discipline in a hybrid or remote work setup.
What You'll Do:
- Manage strategic, multi-faceted account relationships within assigned territories or verticals in Mexico to support long-term growth in DGN transaction volume.
- Support development and implementation of joint account growth plans, identifying opportunities to support the introduction of new products, capabilities, and payment programs.
- Serve as the principal liaison for merchant escalation management, coordinating internally with Risk, Operations, and Product teams to resolve issues efficiently.
- Conduct regular performance reviews and market trend analyses with account partners to improve DGN's share of wallet.
- Maintain accurate CRM data, including account tracking, relationship mapping, and revenue forecasting.
Basic Qualifications:
- Bachelor’s Degree.
- At least 8 years of experience in payments business development, sales, relationship management, or partner strategy.
- Intermediate - Advanced English fluency.
Preferred Qualifications:
- At least 9 years of direct account management or business development experience within FinTech, Credit, Debit, Prepaid, or Commercial Payments.
- Experience with technical payment processing, gateway integration, chip or NFC standards, or digital commerce solutions.
Travel: This position will be travelling up to 50% within Mexico.
At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.