The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.
Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide support for a fast growing group of team members in multiple divisions
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware of gaps in skills, works to improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Define, implement, and leverage process (change, incident, problem) management functions
Basic Qualifications:
Bachelor’s Degree
At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
Preferred Qualifications:
At least 3 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
At least 3 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
At least 1 year of experience with Active Directory services integration
At least 1 year of experience with Google suite applications
At least 1 year of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
At least 1 year of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or at least 2 years of Mac support experience
Windows 10 Certificate or at least 2 years of Windows OS support experience
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.