The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
We are currently seeking an established and dynamic Sr. Design Manager to focus on strategic product vision, design talent growth, and coordinating teams to execute for impact at scale across the Audit organization. Our Audit.xd team is passionate about advocating for user needs and delivering world-class products that redefine an internal auditor’s day-to-day activities to keep the entire company compliant.
You will work in close partnership with leaders in design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.
As a leader, you will inspire and empower a high-performing and innovative group with skill sets in data visualization, service design, and UX/UI design to define and deliver compelling, end-to-end product experiences that simplifies the complexity found across platforms and customer types.
You’ll clear the path for great design with a seat on the cross-functional product, tech and design leadership team, with whom you’ll build the vision for our core experiences.
Who you are
Builder: You like getting your hands dirty to create great experiences around business intent and customer insights
Judgment: You maintain a balance between Design-thinking and business acumen to align the value or design with ROI
Learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often
Multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team
Partner: You develop relationships with key product and tech partners to build a customer-first experience
Storyteller: You can weave and share compelling narratives around research findings and design concepts
Energizer: You gather and integrate feedback, influence stakeholders and create momentum for ideas or initiatives
Open book: You’re comfortable sharing in-progress work with teammates and partners for feedback
What you’ll do
As a Senior Manager, you will:
Use visual storytelling to share your discoveries, influence stakeholders and create energy around an idea or an initiative
Lead teams and multiple projects through discovery, synthesis, ideation, design, and testing of new product and service concepts to drive business intent and outcomes
Manage customer data and translate insights into actionable inputs to inform product roadmaps through the voice of the customer
Plan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research tools
Translate insights and strategy into concept prototypes to communicate your vision through your artifacts
Inform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage work
Ensure the customer-facing experiences set the bar for quality and deliver against our customers’ highest needs
Adapt and create new methodologies (design research, work-session facilitation, prototyping) to deliver to project objectives in an ever-changing business context
Build relationships with multiple partner teams by demonstrating strong project management, and managing an evolving portfolio of work
Apply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the work
What you’ll bring
Empathy that will empower you to be a customer advocate in our product development processes
Strong leadership presence to facilitate collaboration between Design, Product, and Tech
Ability to translate user needs and requirements into clear and compelling artifacts
Ability to clearly communicate your recommendations to partners and influence the shape of the experience using service blueprints, future state maps, user journeys, and more
Excellent problem-solving and relationship management skills
Basic qualification
At least 8 years of experience in design strategy, service design or human-centered design
Preferred qualifications
Bachelor’s degree or military experience
Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields
Experience partnering with executives and key stakeholders groups
Experience designing for data-heavy experiences and/or complex enterprise systems
Strong experience with product design processes, and design tools, such as Figma
Familiarity with working in and contributing to systems of reusability (i.e. design systems)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.