Job Description:
We are seeking a self-motivated and highly organized individual with exceptional attention to detail to join our Capital One Auto Finance (COAF) team as an Affidavits Senior Coordinator. This role is crucial for managing the necessary documentation for impounded vehicles and units prepared for sale at auction. The ideal candidate must be able to adapt and thrive in a dynamic, fast-paced environment, consistently demonstrating sound judgment, precision, and the ability to perform effectively under pressure.
Responsibilities and Expectations:
Daily execution of affidavits for both impound and auction teams
Maintain a regulated notary log in strict accordance with compliance standards
Proactively interact and communicate with internal teams, external customers, commercial clients, financial institutions, and regulatory agencies on a daily basis (both written and verbal)
The Ideal Candidate Will Display
Strong written and verbal communication skills required for daily interactions
Exceptional attention to detail in all tasks, both verbal and written
The ability to effectively multitask in a fast-paced environment
A strong independent and self-motivated work ethic
A positive ability to adapt to continuous change
A collaborative approach to working within a team environment
Schedule: Monday - Friday 8:00 AM - 5:00 PM CT
Location: Plano, TX (Plano 5) - This role is an essential position and requires onsite attendance. This team currently operates with 5 days in the office. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications:
At least 1 year of auto finance experience
At least 1 year of experience with in-office document processing
At least 1 year of impounds or vehicle remarketing experience
At least 1 year of experience formatting PDFs with Adobe Acrobat Reader
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $49,800 - $56,900 for COAF Collections Sr. Coordinator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.