Capital One is seeking a smart, ambitious and talented professional that is self- motivated with excellent organizational and critical thinking skills and has a great attention to detail and the ability to work in a team productive environment. The Senior Operations Production Coordinator will participate in day to day processing functions of the Adjustments Department within Consumer Operations. The job scope includes the handling of check disbursement approvals partnering with internal departments, and finding solutions to all check disbursement related issues.
The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making.
Responsibilities
Live the company values of Excellence and Do the Right Thing
Perform research and monetary adjustment transactions in support of Adjustments operations
Managing case inventory effectively
Researching and resolving check transaction errors
Communicate/ correspond with branches, internal departments, vendors and external banks as necessary
Utilize multiple necessary systems and applications with proficiency
Proactively identifying and reporting operational and /or customer experience issues appropriately to management
Identifies quality or production issues and communicates them with management
Follow direction and execute tasks efficiently following policies and procedures
Always providing a positive customer experience
Maintain quality and production scores within departmental expectations
Identify and escalate issues to management as necessary
Positive role model for the team
Other responsibilities as assigned by management
Work with software applications such as Acquire, TRIPS, Imagesoft, and Fedline, SVPCO
Location: This role is an essential position and requires on site attendance in Richmond, Virginia
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 2 years of Data Entry experience
At least 1 year of experience within the financial or banking industry
At least 1 year experience using Google Suites or Microsoft Office
Preferred Qualifications
At least 4 years of Customer Service or Call Center experience
At least 2 years of experience in the financial or banking industry
At least 2 years experience using Google Suites or Microsoft Office
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.