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HR Shared Services - Principal Associate

Location: Richmond, Virginia
Job ID R219596 Updated date 06/23/2025
HR Shared Services - Principal Associate

Main Responsibilities:

  • Partner with Risk Advisors and business SMEs to support design, identification, implementation, and documentation of controls to mitigate operational risks and ensure adherence to internal and external requirements across a matrixed business ecosystem

  • Support execution of risk assessments, controls testing, process documentation , reporting, etc. Manage all quality assurance and quality control review follow up related to risk assessments and control testing results

  • Manage risk and control documentation & approval activities; ensure risk and control records remain adherent to all enterprise standards and requirements by monitoring process health and exception reports

  • Become a subject matter expert in Payroll risks and controls for global footprint

  • Support the Payroll department through audits (internal, external)

  • Build relationships with various teams, including risk, across the enterprise to ensure effective introduction of and compliance with required regulations

  • Engage with Global teams to provide support and guidance to ensure compliance with required regulations

  • Manage a repository of L2 process artifacts

  • Track and resolve process breakdowns

Basic Qualifications:

  • Bachelors degree or military experience

  • At least 3 years of risk management experience

  • At least 2 years of project management experience

  • At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

  • 4+ years of Risk Management experience including Risk & Controls Management, Issues Management, Reporting and Audit and Examinations

  • 1+ years experience with risk management frameworks

  • Project Management Professional certification (PMP), Lean, Agile or Six Sigma certification

  • Impeccable judgment, relationship building skills, and customer focus

  • Ability to balance the needs of the organization, leaders and associates to deliver against a robust agenda

  • Ability to identify, analyze, and solve problems and thrive in ambiguity

  • Passion for learning with a growth mindset

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $93,400 - $106,600 for Principal HR Associate


 


 


 


 


 


 


 


 


 


 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.