Are you passionate about leading changes that drive innovation, efficiency, and meaningful business impact? Do you thrive in dynamic environments where your work influences the direction of an entire organization? If so, we invite you to consider an exciting opportunity as a Manager of Change Management within Enterprise Risk Organization’s Divisional Data Risk Officer (DDRO) office.
In this highly visible and strategic role, you will be at the forefront of our change management program, helping to shape the way we work, deliver change initiatives to our business, and manage risk. You’ll be empowered to lead change efforts that span functions, stakeholders and levels of the organization, playing a critical role in how we adopt change initiatives.
An ideal candidate will bring change management expertise and thrive on building connections, aligning stakeholders, and driving successful outcomes. Your expertise will help shape and deliver impactful change management solutions that support transformation across our organization.
Responsibilities:
Develop and implement robust change management strategies that drive adoption, reduce resistance, mitigate risk and ensure long-term success
Coach and guide cross-functional project teams and leaders through the change journey using proven methodologies and a thoughtful, people-first approach
Collaborate closely with sponsors, stakeholders, and key partners to align goals and ensure successful execution of change initiatives
Conduct change impact assessments, stakeholder analyses, and readiness assessments to inform planning and execution
Design and deliver compelling communications and enablement strategies that inform and prepare associates for change
Monitor and evaluate the effectiveness of change interventions and continuously refine your approach to maximize impact
Champion a culture of adaptability and continuous improvement by embedding sustainable change capabilities across the business
Key Skills/Experience:
Proven success leading change management initiatives in large, complex organizations
Deep understanding of change management principles, frameworks and tools (i.e. PROSCI) and their practical application
Exceptional communication and stakeholder management skills, which are critical for building trust and influence across all levels of the organization
Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
Strong risk management analytical and problem solving skills
Collaborative team player who thrives on working with diverse groups to achieve shared goals
Basic Qualifications:
Bachelor’s Degree or military experience
At least 5 years of Project Management experience
At least 3 years of financial services risk management experience
At least 3 years of leading change and transformational projects
At least 3 years of experience supporting, partnering and interacting with internal business clients
Preferred Qualifications:
Master’s Degree or MBA
7+ years of Project Management experience
4+ years of experience supporting, partnering or interacting with internal business clients
4+ years of Risk Management experience leading cross functional projects and programs
4+ years of Change Management experience
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
Certified in PROSCI Change Management, LEAN Management or Six Sigma
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $146,100 - $166,700 for Risk Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.