The US Card Channels Event Management team provides a strategically positioned offense, designed to strengthen the “well managed” muscle across Channels, Servicing and Servicing platforms to fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation and remediation activities across Issue & Event Management.
As a Principal Risk Associate performing Event and Issue Management, you will work among a talented team of individuals who provide dynamic risk-centered solutions, guiding business partners through the disposition, discovery, containment and recovery of process and platform breakdowns. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence, risk mitigation to deliver on the Platforms mission to keep 100% of Customer promises.
Specific responsibilities include, but are not limited to:
Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery
Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business
Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns
Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate
Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities
Support research and problem-solving as needed to support the business
Training and development of teammates and direct reports as necessary
Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments
Maintaining performance that aligns with quality and production metrics
A successful candidate will have:
A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required;
Demonstrated outstanding communication, relationship building
Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes
Strong judgment and critical thinking skills
Process and project management experience with excellent organization and planning skills
Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment
Strong problem solving skills
Basic Qualifications:
High school diploma or GED equivalent
At least 2 years of Operations, Financial Services Compliance or Risk Management experience
At least 2 years of experience in Process Management or Project Management
At least 2 years of People Management Experience
Preferred Qualifications:
Bachelor’s Degree or military experience
1+ years of Risk Event management or Issue Management experience
1+ years of analytical experience
3+ years of experience in management of multiple projects concurrently in an autonomous environment
3+ years of risk methodologies and corporate risk practices experience
3+ years of operations management or risk management experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $117,300 - $133,900 for Principal Risk Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.