A Principal HR Quality Assurance Coordinator supports the Talent Acquisition organization at Capital One, focusing on risk mitigation and continuous improvement. This smart, talented team is responsible for partnering with the Talent Acquisition organization to continuously improve our processes and candidate experience. The qualified candidate will be responsible for performing quality assurance reviews and trend analysis, providing effective/measurable feedback, along with developing and deploying tools and training to prevent process breakdowns.
Job Responsibilities:
Conduct recruiting-specific quality assurance reviews to assess process performance
Deliver feedback, coaching, and training to recruiters and management across the organization focused on preventing recurrence
Identifying and managing corrective actions related to identified errors
Perform data entry and data research activities
Execute and provide recommendations for process improvements and/or operating procedures
Create and refine documented procedures and user guides in accordance with established policies
Generate and distribute updates and reports, as needed
Own resolution on questions and requests from management and key stakeholders
Maintain suite of training materials, process documents, and help files
Proactively improve and maintain interaction model with partner teams by managing and facilitating key support program initiatives
Identify broad quality issues and communicate them to business customers
Complete additional projects as, assigned
The ideal candidate should have:
Strong data management competencies
Ability to deliver quality work and expected results within designated deadlines
Ability to consistently identify anomalies and trends across a large number of reviews
High level of focus and attention to detail
Strong verbal and written communication skills
Success in this role looks like the following:
Excelling in a team environment
Applying integrative thinking skills
Quickly adapting to change
Willingness and aptitude for learning new things
Quickly recognizing problems and escalating properly, when necessary
Optimism, boldness, and forward-leaning
Demonstrating self motivation
Proficiency in Google Suite and Microsoft Office products
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 year of process management or operations experience
At least 2 years of experience using Google Sheets or Microsoft Excel
Preferred Qualifications:
Bachelor’s Degree
1 year of experience in supporting talent acquisition
1 year of experience using data to perform trend analysis
2 years of experience in quality assurance
2 years of risk management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.