As a Principal Process Manager, Continuous Improvement for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for transforming critical processes and designing innovative solutions to create an unforgettable and unparalleled experience for our associates and clients.
The ideal candidate for this position has experience driving results via process improvement. This associate will be a customer-focused, value-adding partner who leads strategic process improvement initiatives that drive meaningful change for the Commercial Bank and provide consistent and repeatable outcomes for our customers and the business.
Responsibilities:
Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience
Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)
Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools
Design future state business processes and controls that achieve and sustain desired outcomes
Lead workshops to creatively design/facilitate solutions
Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements.
Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them.
Deliver presentations to peers and leaders, including up to the executive level.
Work on a minimum of 3 or more projects at a time varying in size and complexity
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of process improvement experience
At least 3 years of experience managing project deliverables
Preferred Qualifications:
Bachelor’s Degree or military experience
At least 2+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
At least 2+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)
Six Sigma Certification, Lean, Change Management or Agile certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.