Capital One Enterprise Services Risk (ESR) is seeking a high potential candidate to join our Core Risk Chief of Staff (CoS) team. Our Chief of Staff organization requires big-picture strategic thinkers who pay close attention to details and are ready to take on high-visibility and high-impact work. The team plays a critical role across ES Risk building and nurturing relationships within the organization, across lines of business and partner teams, and even outside of Capital One and is an important culture carrier for the organization, modeling the right behaviors and creating a shared sense of purpose, leadership, and accountability with and for the team.
A Chief of Staff is integral to productivity and effectiveness and the right hand to our senior leadership. They are multi-talented professionals wearing many hats with multifarious responsibilities, encapsulating the direction that drives our teams forward, while also acting as the glue to ease communications and unite people. They help lead, facilitate, and execute on a variety of an organization’s goals. This Senior Associate role is responsible for moving the needle across several key functions including Executive Support and Strategy, Delivery Governance, Workforce Management, and Associate Engagement. The individual will work with their direct leadership and CoS team in Core Risk, as well as other ESR CoS teams to support both the ESR Senior Leadership Team (SLT) and broader organization to drive strategic goals, identify and realize efficiencies, and ensure collaboration across teams.
The ideal candidate will be an excellent communicator, able to think on their feet, understand the process of setting and delivering on strategic goals, have sharp execution skills, and know how to lead and drive change. They should be able to connect the dots between good process and great results, effectively influence others to achieve goals, and drive meaningful conversations with senior leaders. Candidates should be self-motivated, with strong organizational skills, attention to detail, executive presence, and a passion for solving complex problems. This is an excellent opportunity for rising talent to gain visibility into how an Executive team and organization functions.
What You’ll Own
Delivery Governance: Execute leadership routines to support the organization, including but not limited to: Support of SLT meetings; Monthly Business Review (MBR) development, delivery and optimization efforts, and additional governance functions as needed
Organize and facilitate the Core Risk MBR and inputs to the ESR MBR
Assist with other reporting routines including quarterly Risk Oversight Committee reporting and Quarterly Examiner Reviews
Assist with administrative responsibilities such as, creating and managing daily task list for Head of Core Risk, partnering with program teams to ensure ample prep time and on-time delivery of key deliverables. Track actions required of Enterprise Services Business Chief Risk Officer (BCRO) and Chief Enterprise Service Officer (CESO) related to our programs.
Maintain and enhance process documentation
Manage shared calendar
Strategy & Priorities:
Manage general workflow and day-to-day activities in support of organizational goals; assist the team in prioritization and make recommendations to leadership as needed
Share insights and draw connections between the various programs and processes to strengthen process and build efficiencies
Support annual and ongoing strategic planning within Core Risk and across the organization
Manage tracking and reporting of goals to illustrate progress against ESR Imperatives
Associate Engagement & Empowerment: Support associate engagement agenda, including but not limited to: associate communications, development, recognition and rewards programs
Partnership with ES BCRO Chief of Staff Organization: Ensure coordination of efforts across local team Chief of Staff efforts and top of house Chief of Staff organization. Requires effective partnership and collaboration for sharing best practices, influencing strategy, and flawless execution of shared activities.
Program Execution and Support:
Support the Core Risk team with 1) identifying, assessing, mitigating, monitoring, and reporting at the process, business unit, division, and enterprise levels for Enterprise Services including technology, cybersecurity, product, data and 2) conducting analysis of data extracts to identify trends, patterns, and anomalies to draw conclusions on risk management activities
Support regulatory and audit engagements as needed inclusive of technology and cybersecurity domains (ex. Cloud Technologies/service providers, Third Party Risk Management, New Payment technologies, Tech and Facility Operations, Software Development (SDLC), Change Management, Architecture, IAM, Vulnerability Mgmt, etc.)
Support high visibility projects and Enterprise wide programs requested by senior leadership i.e. Generative AI, International, and Material Technology and Cyber Change
Who You Are:
You have a passion for leading team culture strategy and setting the pace for partner organizations in engagement and enablement of our associates
You exhibit strong influencing skills and can effectively drive project efforts through partner teams you may not have prior experience with - including driving relentlessly for clarity on tasks and desired outcomes
You are highly collaborative. You have excellent communication and partnership skills which are essential for interacting and communicating with senior stakeholders
You are detail oriented with exceptional problem solving skills - you are ready to dive in on a wide variety of projects and tasks and execute with high fidelity and little oversight
You find signal in noise - you can cut through messy situations to crystallize the message beneath and help create clarity for multiple stakeholder groups
You can tell stories using data and make compelling cases for the “why “ behind the work
You are flexible and have a team-first attitude. Priorities and projects can shift - your team will look to you to lead them through change in a well-managed way.
You’re a “multi-tool” player. You can flex easily between tactical execution and big picture strategy. You love learning new things, enhancing existing processes, and you are always ahead of the game on deadlines and deliverables.
Skills/Competencies Needed:
Ability to apply sound inquiry, detailed analysis, risk identification, and communicate to draw conclusions, raise and escalate issues, and manage risk.
Clear communicator, proficiency across diverse audiences and channels, and can craft language that is precise with a clear call to action.
Strong facilitation, negotiation, and mediation skills; ability to drive consensus/decisions.
Strong project/process management, optimization, organizational skills, and detail-oriented. Ability to multitask and quickly context-shift, while demonstrating urgency, prioritization and ownership to drive projects to completion
Relentless focus on quality and timeliness.
Reacts seamlessly to change in priorities and delivery focus.
Effectively balances strategy and tactical delivery.
Broad understanding of organizational dynamics, including Capital One dynamics, to influence and drive successful outcomes.
Collaborative team player and self-starter who works autonomously and takes initiative.
Creative and broad problem solver, with ability to thrive in a fast-paced business while balancing business priorities
Analytically rigorous and intellectually curious.
Enjoy helping others, answering questions, trouble-shooting, and solving problems.
Critical thinker who constantly evaluates risk, connection points, and the importance of being well-managed.
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 1 year of experience in project, program, process management, or a combination
At least 1 year of experience in Risk Management supporting or working within technology or cyber
At least 1 year of experience supporting, partnering and interacting with internal stakeholders
At least 1 year of experience writing and sending communication enterprise wide
Preferred Qualifications:
Project Management (PMP) or Program Management (PgMP) certification
2+ years of experience in Business Process Management, Project Management, or Risk Management
2+ years of experience in Tech and Cyber Risk Management
2+ years of experience managing highly visible projects that require the ability to manage cross-functional team members, remove obstacles, and influence appropriately
2+ years of Diversity, Inclusion, and Belonging experience or related training/certification
2+ years of experience navigating and influencing change management both with Executive leadership and associates
2+ years of experience consulting or strategy building with executives
2+years of internal audit or regulatory exam experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $109,000 - $124,400 for Sr. Assoc, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.