Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.
The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our Learning and Development Team. In this role, you will be responsible for contributing to and managing key components of end-to-end learning projects. You’ll contribute to the strategic success of the field sales teams, helping to deliver best-in-class and measurable results. You will be instrumental in developing visually appealing, effective, and results-driven training materials and learning experiences that align with our organizational competencies.
Our ideal candidate is:
A positive, solutions-oriented problem solver who is obsessed with creating and facilitating learning experiences that drive performance for our Sales Associates
An engaging storyteller who uses their communication strengths to inspire others and advocate for creative and innovative learning solutions
Detail-oriented and able to translate project goals into high-quality execution
Equipped with strong project management skills with the ability to meet deadlines in an agile work environment
Someone who thrives in a high-energy, fast-paced environment and has the discipline to manage priorities independently
Excellent at communication and collaboration, with the ability to work closely with cross-functional teams to meet shared goals
Someone who has the grit to work hard and the spirit to have fun while doing it
Key Responsibilities:
Utilize instructional design, adult learning methodologies and best practices to design, develop and facilitate high-quality, engaging, and results-driven learning experiences that align with organizational competencies and have clear learning objectives
Collaborate with L&D team members, sales leaders, and internal partners to identify performance gaps and support the implementation of high-quality, creative learning strategies
Monitor the effectiveness of learning content through assessments, surveys, and feedback, utilizing data to suggest and implement iterative improvements
Apply proficient knowledge of multimedia design and digital learning authoring tools to produce professional-grade graphics, animations, videos, and interactive elements
Manage multiple learning project workstreams simultaneously, ensuring high quality and timely delivery
Keep up-to-date on digital education trends and technologies to ensure our training programs remain effective
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in Learning and Development or Instructional Design
At least 2 years working with digital learning authoring tools (Articulate Storyline) and multimedia suites (Camtasia)
At least 1 year of experience measuring and reporting on learning outcomes (surveys, assessments, or performance data to evaluate training effectiveness)
At least 1 year of experience facilitating content and using instructional design models
At least 1 year of experience with audio and video editing software
Preferred Qualifications:
Bachelor’s degree or military experience
1+ year of experience supporting learning for sales teams
Experience using AI coaching tools
Experience in video production, podcasts and digital learning
Experience engaging and collaborating with internal stakeholders
Demonstrated application of adult learning methodologies (Bloom’s Taxonomy, Kirkpatrick’s Levels of Evaluations)
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $80,800 - $92,200 for Sr. Learning Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.