As one of Capital One’s flagship learning portfolios, Credit College fuels our business through practical and immersive credit learning experiences. The target audience for Credit College is business and credit analysts at various levels who are seeking to develop their credit and judgment skills as well as adjacent job families looking to better navigate Capital One’s credit culture. Our dedicated team works with a group of highly engaged partners to envision and deliver the future of Credit training at Capital One.
This program delivery lead will partner closely with the team lead, instructional designers and consultants, credit and risk leaders and other stakeholders to deliver and implement engaging learning experiences for several signature Credit College learning programs.
In this role, you will:
Plan, deliver and facilitate various Credit College programs: week-long learning experiences for Capital One associates
Partner with instructional designers, consultants, business partners and SMEs to develop new curriculum and build trainings for associates
Partner with business leaders, lead the nomination and selection processes for the programs
Partner with business partners on continuous improvement of the curriculum
Engage with leaders across the company to ensure a consistently positive experience for program’s associates
Partner with other program managers in Credit College and across L&D to ensure the program incorporates learning best practices
Hold a high bar for excellence in learning programs and own the end-to-end processes of program execution, looking to incorporate iterative improvements
The ideal candidate for this position:
Has excellent project management and event planning skills
Has experience delivering and facilitating dynamic immersive learning experiences, with a particular focus on cohort learning / program experiences
Has experience driving communications with participants and presenters to keep them apprised of important details and developments
Has a consultative skill set that allows them to partner effectively with a wide range of senior leaders and subject matter experts.
Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channels
Ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
Has an eye for detail and a keen ability to organize, move, select, synthesize, summarize and edit information to make it effective
Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines
Builds trust-based relationships with clients to foster credibility throughout the team
Is curious and interested in learning more about our core subject matter: How Capital One makes and manages risks in lending decisions
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience managing learning programs or events for various audiences
Preferred Qualifications:
3+ years of experience in training programs or learning and development
3+ years of experience in project management, event management, and/or program delivery
1+ years of experience working in the Financial Services industry
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Learning Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.