At Capital One, we dare to dream, disrupt, and deliver a better way. Our goal is simple - bring ingenuity, simplicity, and humanity to an industry ripe for change. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.
As a Senior Director in the Capital One Technology organization, you will apply your leadership and analytical skills to our highest profile technology controls program. You will act as a thought leader working across the business to develop and implement cutting edge risk solutions to ensure Capital One’s continued success. Senior Directors in Capital One’s technology organization partner across the enterprise with executives, engineers, and risk leaders to deliver strategic value at scale.
The ideal candidate will be a highly motivated technology professional with a passion for risk management and deep experience with technology controls. The candidate will develop, implement, and monitor a strategic vision for the target control portfolio. Further, the candidate possesses expert communication skills, is results focused, and has a strong track record of problem solving, influencing senior leaders, and collaborating across teams and organizations.
Responsibilities:
Leads work related to Capital One’s Sarbanes Oxley Technology controls program, working with first line of defense Technology and Cyber teams, lines of businesses, and second line of defense.
Supports interactions with internal and external auditors and regulatory agencies, related to the portfolio
Monitors the risk landscape to proactively identify potential risks to the business and stays current on the changing regulatory environment.
Leads high performing product and business reviews of capacity, prioritization and delivery performance.
Establishes strategic and tactical outcomes and goals, including objectives, key results, and key metrics
Leads planning and delivery Operating Model alignment with product partners (as appropriate).
Partners with tech, product and business leaders to align on capacity, planning to enable prioritization.
Responsible for quality of agenda, content and organization of Platform Excellence Portfolio routine events and optimization.
Lead and develop a team of direct reports.
Excellent problem solving, influencing skills and an organizational change agent.
A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker.
Encourage innovation, automation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.
Drives rigor in Capital One’s technology control environment including reportings, escalation, and quality control
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners.
Attract, grow, empower, and inspire top program talent, outcome-focused and well-managed.
The person will:
Be a strategic partner and drive the results for a holistic associate experience.
Work closely with our internal customers to understand opportunities and work with cross-functional teams to determine priorities.
Use a data-driven approach to define, track, and measure key performance and business metrics to help us make smarter business decisions, develop goals, and build better products.
Be an ambassador for our team by representing us with senior Capital One leadership to share our vision, align on priorities, and influence strategy.
Grow and develop program managers to help deliver on our roadmap and strategic priorities.
We want you if you are:
Intellectually Curious. You’re comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating clearly to partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team.
Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies.
Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor.
Basic Qualifications:
Bachelor's Degree
At least 9 years of process, project or program management experience
At least 7 years of people management experience
Preferred Qualifications:
Master's Degree
8+ years of people management experience
5+ years of product or application development experience in a leadership role
CSM, PMP, Lean, Agile or Six Sigma certification
Exceptional analytical thinker with strong conceptual and problem solving skills, sound independent judgment, and meticulous attention to detail
Highly effective in rapidly changing environments
Experience in a regulated environment
AWS Cloud Practitioner certification
Expert knowledge of technology processes in a cloud environment, including emerging technologies
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.