The Senior Coordinator is a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The primary functions for this role include processing incoming fraud claims for the Fraud Department, providing decline letters and sending payment to financial institutions. They will also be responsible for handling foreign currency orders on behalf of Capital One customers. A senior coordinator is also responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making.
Responsibilities
Process incoming Fraud Claims received via email, fax and/or mail
Process claim declines as appropriate to other financial institutions
Process money movement via wire transfers, check issues and GL to GL movements
Process Recovery Check Mail deposits in the office on a rotational basis
Process Foreign Currency orders
Strong communication skills required to interact with internal and external customers and financial institutions on a daily basis
Execute tasks efficiently, following procedures, meeting regulatory and customer experience requirements, and make effective independent decisions when necessary
Responsible for ensuring Job Aids are updated as necessary and undergo an annual review.
Back up Principal Coordinators in their absence and perform certain Principal Coordinator tasks as necessary.
Participate in cross training and new-hire training
Provide recommendations for department goals, process improvements, policies and procedures
Able to perform detailed work with accuracy and meet deadlines
Maintain a positive attitude with internal customers and peers
Other duties as assigned by the manager
A Successful candidate will
Multitask in a fast paced working environment
Work in a team oriented environment
Good verbal and written communication skills
Be able to work with limited supervision
Be able to understand and follow written instructions
Is self motivated
Location: This position requires on-site attendance 2 - 3 days a week, as needed in Richmond, VA
Basic Qualifications
High School Diploma, GED, or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year of experience working in the financial or banking industry
At least 1 year experience with Microsoft Office or Google Suite
Preferred Qualifications
At least 4 years of Customer Service or Call Center experience
At least 2 years of experience working in the financial or banking industry
At least 1 year of data entry experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.