Work From Home Process Manager (Principal Associate): Bank Servicing

The Bank and Card Servicing team includes ~2500 associates that service our Bank and Card customers. As a Process manager in our Insights vertical,  you will have the opportunity to drive and influence the senior leadership team in redefining the customer experience. You will have the opportunity to develop a deep understanding of the business by supporting our Bank feedback and insights program. 

We're seeking someone that is an exceptional written and verbal communicator, is highly organized, has strong attention to detail, is incredibly creative and enjoys collaborating to make great things happen! The perfect candidate will also have a proven ability to drive the work of others (manage up), flexible to accommodate short turnaround times and/or can pivot as needed based on changing priorities. Above all else, we are looking for someone who is purpose driven and passionate about growing an inclusive culture for our organization.

To be successful in this role this person will have:

• Outstanding collaboration and communication skills which are essential for interacting with key stakeholders across all levels

• Proven track record of forming strong, collaborative working relationships

• Highly creative, an out of the box thinker that takes full advantage of all channels available to get the message across

• An “always on” desire to help others feel valued and engaged

• Highly motivated and organized to drive multiple projects and priorities forward

• Excellent problem solving skills

• Proven experience with process and/or project management

• Strong attention to detail, combined with the ability to see and explain the big picture

• Organizational agility and excellent time management skill to adapt to changing demands 

• Excellent judgment and maintains confidentiality when necessary

• Highly motivated – willing to roll up your sleeves and get the job done

• Work experience achieving results with complex projects
   

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in project or process management 

• At least 1 year of experience in Google suite

• At least 1 year of people management experience

Preferred Qualifications:

• Bachelor’s Degree or equivalent Military experience

• 3 years of experience in project or process management 

• 1 years experience  in video content creation and graphic design

• 1 years experience drafting large scale communications

• 1 years event management experience 

• At least 6 months experience working with Senior Leaders or on a Chief of Staff team

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service

package from the associate. Requirements are subject to change, as new systems and

technology is delivered. Capital One reserves the right to modify internet service

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.