Fraud Risk Services Investigators at Capital One are highly motivated Risk Management professionals with excellent fraud data analysis and investigative skills. Investigators have exposure across internal fraud monitoring functions and are comfortable with external participant reviews, working closely with internal and external teams to identify emerging fraud risks. This role supports root cause analysis efforts and translates fraud data into actionable insights that help identify risks, inform senior stakeholders, through recommendations of mitigation strategies.
Responsibilities:
Fraud Monitoring & Analysis: Perform daily, weekly, and monthly triage and analysis of Global Fraud network data; this includes producing data for consultations and managing real-time responses to network-level fraud events
Risk & Compliance Management: Actively manage risk and participant-impacting issues, conduct investigations into participant and merchant metrics to ensure adherence to operational regulations
Mitigation & Strategy: Develop and deploy countermeasures to mitigate fraud losses and provide post-incident analysis to inform future product planning and mitigation strategies
Operational Support: Provide 24/7 support for network-level fraud events on a rotating schedule, conduct participant outreach during incidents, and support both in-person and remote audits
Stakeholder Engagement: Present KPI/KRIs to business partners and leadership, while providing analytical support during consultation meetings with various business units
Continuous Improvement: Maintain up-to-date process documentation and stay current with industry trends and technological advancements
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 4 years of fraud or investigation experience within the financial services industry
At least 3 years of data analysis experience
At least 2 years of experience supporting, partnering and interacting with internal business clients
Preferred Qualifications:
Experience working within the payments industry
Technical proficiency with SQL or Tableau
Experience presenting data and strategic insights to senior-level audiences
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $120,800 - $137,900 for Fraud Risk Investigator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.