Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team International Markets - Americas team. In this hands-on individual contributor role, you will support day-to-day partner operations and coordinate directly with regional Acquiring and Payment Enablement, and Merchants partners to maintain and grow Discover Network acceptance in the Caribbean & Central America. You will focus on account coordination, pipeline tracking, merchant acceptance monitoring, and operational execution for regional Network Participants.
Key Responsibilities:
- Account Coordination & Partner Support: Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs
- Tactical Pipeline Execution: Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets
- Territory Planning & Prospecting: Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation
- Acceptance Monitoring & Reporting: Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance
- Event Support & Representation: Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads
- Partner Performance Tracking: Review routine partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks to team leadership
- Contract Administration: Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts
- Vertical Acceptance Support: Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
- Lead Generation & Research: Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels
- Implementation & Launch Support: Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets
- Compliance & Governance: Ensure all partner onboarding and ongoing account activities comply with Anti-Money Laundering (AML), KYC, and Enhanced Due Diligence (EDD) standards
- Market Tracking: Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members
- Core Competencies & Execution: Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners
- Travel: Willingness and ability to travel up to 30–40% of the time across the region
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry
Preferred Qualifications
- Bachelor’s Degree
- 5+ years of experience in payment network operations, merchant acquiring or fintech partner management
- Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics
- Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting
- Fluent in Spanish and English
Capital One is open to hiring a Remote Employee for this opportunity.
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $138,100 - $157,700 for Principal Relationship Management and Business Development
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
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