Summary:
Items Processing:
Ensure that the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include verification of negotiability, account validation, customer notices, and meeting regulatory requirements daily, items processing and meeting regulatory requirements daily.
Work Set up: Hybrid ; Night Shift
General Responsibilities :
Items Processing
Supports daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, reviewing images and balancing files
Review deposited checks to verify negotiability, accuracy and completeness.
Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
Responsible for approval of customer and bank adjustment transactions
Follow instruction, execute tasks efficiently following procedures while meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
Proactively identify operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
Manage and respond to inquiries from various banks and other stakeholders
Other job-related duties that may be assigned from time to time
Basic Qualifications:
Two (2) years college level education or equivalent bank work experience
At least 1 year experience with Microsoft Office or Google Suite
Strong attention to detail and with good judgment
At least 2 years of customer service or banking experience
Ability to manage and prioritize tasks to meet deadlines
Proficient verbal and written communication skills, with the ability to collaborate effectively with peers
Amenable to work in Alabang
Preferred Qualifications:
Minimum of two (2) years experience handling financial accounts
Experience in Level 2 or moderately complex check payment processing
Ability to work autonomously with minimal supervision
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.