At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.
In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Manager, Global Health & Safety Program Governance.
In this role, you will have the opportunity to build and shape a global First Line Health & Safety governance program, bringing together existing capabilities under a cohesive framework that strengthens consistency, accountability, and risk management across GWS.
As a key partner to senior leadership and enterprise stakeholders, you will help establish a sustainable governance model that supports regulatory compliance, operational readiness, and continuous improvement across our global footprint.
The ideal candidate should:
- Demonstrate proven program-building experience, with the ability to design, develop, and implement programs from concept through execution, preferably within risk management, compliance, governance, or Health & Safety.
- Thrive in ambiguous environments, demonstrating a high degree of autonomy, sound judgment, and a results-oriented mindset to translate strategic objectives into actionable programs and sustainable solutions.
- Possess exceptional written and verbal communication skills, including the ability to develop and deliver concise, compelling presentations to senior leadership.
- Demonstrate the ability to lead cross-functional and geographically dispersed teams, establishing accountability, driving performance across complex, matrixed reporting structures, and effectively managing direct reports and leading people as team structures evolve.
- Demonstrate strong organizational and problem-solving skills, effectively prioritizing competing demands, anticipating challenges, and identifying opportunities for continuous improvement.
- Build trusted partnerships and influence stakeholders across organizational levels, demonstrating the confidence to constructively challenge existing practices, gain alignment, and drive meaningful improvements.
Key Responsibilities:
Global Program Development & Strategy
- Lead the development, implementation, and ongoing maturation of GWS’ global First Line Health & Safety governance program.
- Develop and execute a strategic program roadmap, translating objectives into actionable plans, priorities, milestones, and measurable outcomes.
- Integrate existing H&S capabilities into a cohesive global governance model while maintaining appropriate functional ownership.
Governance, Policy & Standards
- Develop and maintain global H&S governance frameworks, policies, standards and minimum requirements to promote consistent practices across GWS.
- Establish clear roles, responsibilities, decision rights, and accountability across GWS, regional teams, and enterprise partners.
- Partner with Legal, regional stakeholders, and functional owners to incorporate applicable country-specific regulatory requirements into global governance practices.
- Drive adoption of global governance requirements, establishing mechanisms to monitor implementation and accountability across regions and business functions.
Risk Management, Compliance & Controls
- Identify, assess, and monitor H&S-related governance, operational, and compliance risks across GWS’ global footprint.
- Participate in H&S-related enterprise risk assessments, compliance reviews, control development, and effectiveness monitoring, providing program-specific expertise and risk insights.
- Lead GWS’ coordinated response to significant H&S regulatory events, inspections, and inquiries, partnering with Legal, operational teams, and enterprise stakeholders to ensure timely escalation, appropriate response, and resolution.
- Drive remediation of identified governance and control gaps, partnering with accountable owners to establish sustainable corrective actions.
Global Stakeholder Leadership & Program Integration
- Establish and coordinate a global network of regional H&S representatives to support consistent reporting, accountability, and program execution.
- Influence senior leaders and cross-functional stakeholders to drive alignment, resolve challenges, and advance program priorities.
- Partner with operational teams and enterprise functions to align H&S governance with emergency preparedness, life safety, incident management, and workplace safety activities.
- Develop and deliver executive-level presentations, recommendations, and program updates to support informed decision-making.
Program Monitoring, Reporting & Continuous Improvement
- Establish monitoring, reporting, and performance measurement capabilities to assess program effectiveness.
- Analyze performance trends, emerging risks, regulatory changes, and program outcomes to identify opportunities for improvement.
- Leverage industry benchmarking, stakeholder feedback, and lessons learned to continuously evolve the program and strengthen governance effectiveness.
Basic Qualifications:
- Bachelor’s degree or military experience
- At least 5 years of experience in risk management, compliance, or governance
- At least 3 years of experience developing, implementing, or managing programs, governance frameworks, or risk and compliance initiatives
- At least 3 years of experience leading teams or cross-functional initiatives, demonstrating the ability to influence stakeholders, drive accountability, and deliver results
Preferred Qualifications:
- 7+ years of experience in risk management, compliance, governance, or program management
- Experience designing and building programs from the ground up, including establishing governance frameworks, operating modes, and sustainable processes
- Experience navigating complex regulatory environments, including partnering with Legal and other stakeholders on regulatory matters, inspections, or significant compliance events
- Experience influencing senior leadership and driving organizational change across complex, matrixed or global organizations
- Experience in occupational Health & Safety, Environmental Health & Safety (EH&S), or workplace safety governance
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $138,100 - $157,700 for Risk Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.